Business Development Manager

About the Role

We are seeking a proactive and commercially focused Business Development Manager to take
responsibility for the Company’s business development and customer acquisition activities.
The successful candidate will report directly to the Company’s directors and will work closely with
the directors and the operational team to convert new opportunities into confirmed business and
support the Company’s continued growth.

Key Responsibilities

• Manage and respond to incoming customer enquiries generated through Google advertising,
digital marketing and other sources.
• Review approximately high-volume daily enquiries and identify genuine business
opportunities.
• Contact prospective customers to understand their cleaning requirements.
• Provide information about the Company’s services and prepare appropriate quotations.
• Follow up on quotations and enquiries and convert suitable prospects into confirmed bookings.
• Maintain accurate records of leads, enquiries, quotations, bookings and outcomes.
• Monitor lead sources and conversion rates and report findings to the Directors.
• Develop new residential and commercial customer relationships.
• Identify opportunities with landlords, property managers, businesses and other commercial
clients.
• Develop opportunities for repeat, recurring and contract-based cleaning services.
• Research local market opportunities and potential customer segments.
• Support the Company’s Google advertising and digital lead-generation strategy.
• Review the effectiveness of marketing activity and make recommendations to the Directors.
• Maintain professional relationships with existing customers and encourage repeat business
and referrals.
• Liaise with the Operations Manager to ensure new work can be scheduled and delivered
effectively.
• Identify potential increases in operational demand arising from business development and
communicate these to management.
• Prepare regular business development and sales activity reports for the Directors.
• Contribute to the Company’s growth strategy and identify new opportunities for revenue generation.

Skills and Experience

Previous experience in business development, sales, customer acquisition, or account
management.
• Excellent verbal and written communication skills.
• Strong customer-service and relationship-management skills.
• Experience handling a high volume of enquiries and sales opportunities.
• Ability to prepare quotations and convert enquiries into confirmed business.
• Strong negotiation and commercial awareness.
• Good organisational and time-management skills.
• Ability to maintain accurate sales and customer records.
• Confidence using Microsoft Office, CRM systems and online business platforms.
• Understanding of digital marketing and online lead-generation.
• Ability to analyse lead and sales information and identify opportunities for improvement.
• Proactive approach to identifying and developing new business opportunities.
• Ability to work independently while reporting effectively to senior management.
• Ability to work collaboratively with HR and operational teams.

What We Offer

We provide an opportunity to join a growing retail business and contribute directly to its commercial
development. The successful candidate will have the opportunity to develop existing customer
relationships, identify new commercial opportunities and play an important role in supporting the company’s future growth.

To apply:

Please submit your CV to info@premiercleaning.uk and a brief covering letter outlining your relevant experience.